Responsible Gaming

Responsible Gaming at Zetben — keep the fun safe and stay within your limits

Gaming is entertainment, not an addiction. Zetben believes every player has the right to play in a safe and healthy environment. Our responsible gaming tools and guidelines are here to keep you on the right track.

18+ Adults Only
Set Your Own Limits
24/7 Support
Account Security

Zetben's Responsible Gaming Features

We want you to stay in control at all times — that's exactly why these tools were built

Set a Deposit Limit

You can set your own daily, weekly, or monthly deposit limit. Once a limit is in place, it cannot be exceeded — a simple way to keep your spending in check.

Session Time Limit

If you play beyond your set time, Zetben will automatically suggest a break. You can set your own session length starting from 30 minutes or any duration you prefer.

Breaks & Cooling-Off

Sometimes a step back is all you need. On Zetben, you can activate a cooling-off period ranging from 24 hours to 6 weeks — during which no gaming activity will be possible on your account.

Self-Exclusion

If you feel you need a longer break, you can temporarily or permanently close your account yourself. Any attempt to open a new account during self-exclusion will be blocked.

Set a Loss Limit

If you exceed a set loss amount, Zetben will automatically stop your gaming session. This tool is designed to protect you from significant losses.

Round-the-Clock Support

Our dedicated team is available 24/7 for any Responsible Gaming questions or support. Reach us via live chat or email.

Important: Zetben is for players aged 18 and above only. Gaming is entertainment — never treat it as a source of income.

What Is Responsible Gaming?

Responsible gaming means enjoying gaming as a healthy, controlled, and fun form of entertainment. It doesn't mean you have to play less — it means that when you do play, it shouldn't have a negative impact on your life, family, or finances.

Responsible gaming is a core commitment at Zetben. We believe every player deserves a gaming experience that is completely safe, voluntary, and enjoyable. Gaming should never be a source of stress, anxiety, or financial hardship.

Online gaming is growing rapidly in Bangladesh, and with that growing interest comes the need for awareness. That's why Zetben has built a comprehensive responsible gaming framework to help you make informed decisions.

Keep in Mind: Responsible gaming is about playing with the right budget, the right time limits, and the right mindset.

Responsible Gaming Principles

Zetben's responsible gaming policy is built on a set of core principles. Following these guidelines will ensure gaming remains a positive experience for you:

  • Play for Fun: Gaming is for fun only. Don't chase losses by placing bigger bets.
  • Set a Budget: Set a separate budget for gaming. Only spend what you can afford to lose.
  • Manage Your Time: Set a daily play time limit in advance and stick to it.
  • Don't play when emotions are running high: Avoid gaming when you're stressed, feeling down, or have been drinking.
  • Never play with borrowed money: Never play with borrowed money or funds you need for essential expenses.
  • Make time for other activities: Set aside quality time for family, friends, and hobbies. Gaming shouldn't be your only source of entertainment.
  • Take a Break: Taking regular breaks during long sessions is essential — not just for your physical health, but for your mental wellbeing too.
  • Winning is not guaranteed: Winning is never guaranteed. Every game outcome depends on chance.

Warning Signs

If you notice any of the signs below, your gaming habits may be becoming a problem. Recognizing them early makes it much easier to regain control:

🔴
Urgent Warning

Chasing losses with bigger bets; neglecting family or work; lying or hiding your activity; gambling on borrowed money; feeling restless or irritable when you're not playing.

🟡
Moderate Caution

You're spending beyond your set budget; your playtime is growing and starting to affect your daily routine; you find yourself constantly thinking about gaming; your interest in other hobbies or social activities is fading.

🟢
Responsible Gaming

You're playing within your set budget and time limits; you accept losses without chasing them; you give equal time to family and other activities outside of gaming; gaming doesn't control your mood.

Self-Assessment

Ask yourself the questions below. If you answer "yes" to three or more, it's a good idea to speak with our support team:

1
Have you spent more on gaming than your set budget?
2
Have you been playing more to try to win back money you've lost?
3
Have you had arguments with family or loved ones over gaming?
4
Have you felt uneasy or restless when trying to stop gaming?
5
Have you neglected work, studies, or family time because of gaming?
6
Have you borrowed money for gaming or used funds meant for essential expenses?
7
Have you lied to or hidden something from someone about your gaming?
8
Have you been turning to gaming to escape stress or anxiety?

Three or more "yes" answers means it's time to seek help. Email us at [email protected] or let our team know via live chat.

Our Protection Tools

From your Zetben account settings, you can activate any of the following tools at any time. They are designed to support your responsible gaming:

Deposit Limit

Set maximum deposit limits on a daily, weekly, and monthly basis.

Loss Limit

Your session will automatically stop once your losses reach a set amount.

Session Limit

Decide in advance the maximum amount of time you'll spend in each session.

Cooling-Off Period

Take a break from gaming for anywhere between 24 hours and 6 weeks.

Self-Exclusion

For a longer break, you can temporarily or permanently close your account.

Notification Controls

Turn off promotional notifications to minimize distractions.

Steps to Set Your Limits
1
Log in to your account

Log in to your Zetben account and go to the "Account Settings" section.

2
Open Responsible Gaming Section

Click on the "Responsible Gaming" option.

3
Choose Your Tool

Deposit limit, session time, loss limit, or cooling-off period — activate whichever you need.

4
Confirm

Confirm your limits — changes will take effect immediately.

Minor Protection

Zetben strictly enforces an 18+ policy. Age verification is mandatory at registration, and additional identity checks are carried out when there is any suspicion.

If there are children or teenagers in your household, take the following steps:

  • Use parental control software on your devices to restrict access to online gaming sites.
  • Never share your Zetben account password with children.
  • Avoid saving passwords in your browser if children use the same device.
  • Have open, honest conversations with children about responsible gaming.
  • If you suspect a minor has attempted to open an account, please notify us immediately.

If you become aware of a minor using Zetben, please notify us immediately at [email protected] — we will act promptly.

Build Healthy Gaming Habits

Responsible gaming isn't just about setting limits — it's part of an overall healthy lifestyle. The habits below will help you stay on track for the long term:

  • Take Regular Breaks: Make it a habit to take at least a 10-minute break every hour. Get up, move around, and drink some water.
  • Keep up with other hobbies: Make time for reading, sports, cooking, or any other hobby you enjoy. Variety is important for your mental health.
  • Spend Time with Family: Gaming should never be allowed to affect your family relationships.
  • Play at Set Times: Avoid the habit of playing just before bed or in the middle of work.
  • Know when to stop after a win: Continuing after a win often leads to losses. Stop once you've hit your goal.
  • Never play under the influence of alcohol or drugs: Making good decisions in that state is difficult, which can lead to significant losses.
  • Keep a gaming diary: Tracking how long you play and how much you spend makes it much easier to stay in control.

Remember, gaming is just entertainment. Every other part of your life matters just as much.

Get Help

If you feel gaming is having a negative impact on your life, please don't hesitate to reach out for help. Asking for support is a sign of strength.

Zetben's support team is always available to help with responsible gaming:

  • Email: [email protected] — responses within 24 hours.
  • Live Chat: Chat directly with our team through the website or app.
  • Support Hours: 7 days a week, 24 hours a day.

At your request, we can immediately set a deposit limit, activate a cooling-off period, or enable self-exclusion. Your identity and request will be kept strictly confidential.

You are not alone. Many people have been through this and found their way back to a healthy life. We are here for you.

FAQs

Responsible Gaming – Frequently Asked Questions

Decreasing a limit takes effect immediately. However, increasing a limit involves a waiting period (typically 7 days) — this is to protect you from making impulsive decisions.

No. While self-exclusion is active, any attempt to open a new account using the same details will be blocked. This rule exists to protect you, and we enforce it strictly.

Yes, your account balance remains completely safe during a cooling-off period or Self-Exclusion. Once the break ends, you can withdraw your funds as normal.

Start by having an open, compassionate conversation with them. Encourage them to seek help. You're also welcome to contact our support team — we guide family members too.

Setting a deposit or session limit generally has no effect on your bonuses. However, no promotional offers will apply during a cooling-off period or self-exclusion, as no gaming activity is active on the account during that time.

Play Safe, Win Happy

Responsible Gaming at Zetben is more than a rule — it's our promise. Join today and enjoy a safe, controlled gaming experience.

18+ Adults Only  |  Fully Secure Platform  |  Responsible Gaming Confirmed

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